What should I do if I receive an incorrect item?
We’re sorry to hear you’ve received the wrong item. As part of our commitment to customer satisfaction, we will do everything we can to resolve your issue quickly, conveniently, and with minimal disruption. Each case is reviewed individually, and in some situations, we may request additional details such as photos to determine the best course of action. Our goal is to provide a fast and suitable solution. Please get in touch with us at info@trailingshop.com.
What should I do if my item is damaged?
We apologize if your item arrived damaged. Please email us at info@trailingshop.com, and don’t forget to include pictures of the damage. One of our team members will review your case and provide you with the most appropriate resolution as soon as possible.
How do I arrange a return?
You are entitled to return items within 14 days of receiving your order. To initiate a return, please email our team at info@trailingshop.com. Make sure to include your order number, the item you’d like to return, and the reason for the return. Once we have this information, we will send you instructions on how to proceed. Please note that returned items remain your responsibility until they reach our warehouse, so we advise using a trackable and insured delivery method.
Will you refund my postage costs for a return?
Postage costs for returning an item will be refunded only when the return is due to an error on our part — for example:
- If you received the wrong item
- If the item arrived damaged or faulty
Unfortunately, we cannot reimburse postage for returns of items that are simply unwanted or no longer needed. In such cases, return shipping is at your expense. Again, we recommend using an insured delivery service. Returns are accepted within 14 days of delivery, and original delivery charges are non-refundable. Refunds will be processed within 15 working days after we receive the returned items.
Still have questions?
We’re here to assist you! Feel free to reach out to us via email at info@trailingshop.com.